Capability 03, Managed Services

IT operations thatkeep pace with your business.

For organizations with 5 or more locations, Optric provides fully managed IT infrastructure, support, and communications, built to scale as you grow, not strain under it.

Infrastructure & Device Management

Your infrastructure. Fully managed.

Routers, firewalls, switches, and endpoint devices, monitored, maintained, and managed across every location as part of one connected operating environment.

We don't just watch your infrastructure. We're accountable for how it performs. Issues are identified and resolved before they affect your team, not after.

  • 24/7 monitoring and alerting across all managed devices
  • Firmware and security patch management
  • Device lifecycle planning and refresh management
  • Firewall and network security governance
  • On-site and remote support across all locations
What we manage
Routers & switches
Firewalls & UTM devices
Wireless access points
CPE at every location
Endpoint devices (desktops, laptops)
Servers & local storage
Microsoft 365

M365 that's actually managed.

Most organizations own Microsoft 365. Far fewer are using it correctly, licensing it efficiently, or governing it in a way that scales as people join and leave the business. Optric handles it all.

License Management

Right-sized licensing across your user base, continuously reviewed so you're not paying for seats you're not using or missing licenses that users need.

User Administration

Onboarding, offboarding, group management, and permissions governance, managed with discipline so nothing gets left behind when people move.

Security & Compliance

MFA enforcement, conditional access policies, Defender configuration, and compliance posture management built into your M365 environment.

Exchange & Teams Administration

Email infrastructure, Teams policies, calendar governance, and shared resource management, handled reliably so your team stays connected.

SharePoint & OneDrive

File storage governance, permissions management, and migration support, structured so collaboration doesn't create security gaps.

Tenant Health & Reporting

Ongoing tenant health monitoring and reporting so you have a clear view of your M365 environment, and we can catch problems before they surface.

Hosted Voice & UCaaS

Modern communications. One managed system.

Legacy phone systems are expensive to maintain and impossible to scale. Optric migrates, deploys, and manages modern hosted voice and UCaaS platforms, fully integrated into your technology environment.

  • Cloud-based phone systems and SIP trunking
  • UCaaS platform management and user provisioning
  • Number porting and migration project management
  • Call routing, IVR design, and auto-attendant configuration
  • Integration with Microsoft Teams voice
  • Ongoing administration and support

"Hosted voice isn't a product category. It's a capability that needs to be designed, deployed, and governed as part of a broader communication strategy, not purchased and forgotten."

Optric Managed Services Practice
Helpdesk & End-User Support

Support that's actually responsive.

End-user support that resolves issues, not just logs tickets. Optric's helpdesk team is an extension of your IT organization, managing Tier 1 and Tier 2 support across your entire user base.

Tier 1 & 2 Helpdesk

US-based helpdesk covering password resets, device issues, application support, and connectivity troubleshooting across your team.

Remote & On-Site Support

Remote resolution as the first line of defense, with on-site dispatch available when issues require a physical presence.

Ticketing & SLA Management

Structured ticketing, documented SLAs, and regular reporting so you have visibility into support performance, and we have accountability for it.

IT that keeps pace with your business.

Tell us about your environment and we'll show you what's possible.

Talk to Our Team