Capability 01, Enterprise Expense Management

Stop paying for whatyou don't use.

Performance without compromise.

Most organizations have no idea what they're actually running, or what it actually costs. Optric's EEM practice creates complete visibility across your technology and utility spend, then governs it continuously so errors, waste, and drift don't come back.

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80%
of telecom invoices contain billing errors Gartner
28%
average reduction in technology spend under active EEM
98%
client retention because the savings are real and continuous
90%+
reduction in accounts payable processing time through automation
The Problem

Technology spend is the most ungoverned line item in most budgets.

Carriers bill what they bill. Contracts auto-renew. Services pile up after reorganizations, acquisitions, and site closures. Nobody owns the lifecycle, so nobody catches what it costs.

The result: organizations routinely pay for circuits that aren't running, plans that don't match usage, and services that were supposed to be cancelled years ago. It's not a vendor problem. It's a governance problem.

"We had services at sites we closed three years ago. Still being billed. Nobody flagged it."

Multi-site enterprise, 200+ locations

"Our contracts were auto-renewing at rates we negotiated five years ago. We didn't even know."

CFO, Regional Healthcare System

"IT had one number. Finance had another. Neither was right. That was the problem."

VP of IT, National Logistics Company

The Platform Behind the Practice

Powered by Management of Things®

Our EEM practice runs on the Management of Things® (MoT®) platform, proprietary technology built specifically to govern the full lifecycle of technology and utility expense. It's not adapted from generic spend management software. It was purpose-built for the complexity of multi-carrier, multi-site technology environments.

Automated Invoice Processing

Every invoice processed and validated automatically, against contracts, inventory, and usage data, before you pay. Errors flagged and disputed on your behalf.

Real-Time Spend Visibility

A live view of what you're spending, across every location and service type. Finance, IT, and operations see the same numbers, reconciled and trusted.

ServiceNow® Integration

Pre-built, certified integration with ServiceNow. Provision services, manage assets, and report, all within your existing workflows. No duplicate systems.

Inventory Intelligence

A continuously maintained record of every circuit, device, service, and contract, reconciled against billing. What's active. What's idle. What's unknown.

Contract Governance

Renewal windows tracked. Entitlement alignment monitored. No more auto-renewing into rates you negotiated years ago while the market moved on.

Continuous Optimization

Not a one-time audit. Ongoing review of services, usage, and rates, with recommendations that improve the system, not just reduce the current invoice.

What We Govern

Technology expense and utility expense, managed as one.

Most organizations treat technology expense and utility expense as separate programs. We govern them together because they share the same infrastructure, the same locations, and the same budget pressure.

Technology Expense Management

Know what you have. Know what you're paying. Know if it's right.

EEM creates the foundation of system-level visibility, accurate inventory, validated billing, governed contracts, and a continuous optimization loop across your entire telecom and technology estate.

Inventory Management

Continuously maintained, audit-ready record of every service, circuit, device, and contract. Reconciled against billing and actual usage.

Billing Validation

Every invoice audited before payment. Errors identified, disputed, and resolved on your behalf, before they compound into accepted costs.

Dispute Management

We own the carrier dispute process end to end, from identification through resolution and credit confirmation.

Reporting & Analytics

Integrated reporting built for finance, IT, and operations, one version of the truth, not three spreadsheets that don't reconcile.

17+ yrs
Average team experience in telecom expense management
$1B+
Annual technology spend under active management
U.S.
Based team, no offshoring. Your data and support stay here.
Utility Expense Management

Extend visibility to every utility your environment depends on.

Technology environments don't run on telecom alone. Our UEM practice applies the same governance discipline to electricity, gas, water, and sustainability reporting, connecting utility performance into the broader optimization system.

Invoice Validation & Error Recovery

Utility invoices carry a 3–8% average error rate. We catch them before they become accepted costs.

Rate Optimization & Contract Governance

Utility contracts reviewed against market rates. Renewals managed proactively. No silent cost escalation.

Carbon Tracking & ESG Reporting

Utility data is the foundation of any credible ESG program. We make it accurate, auditable, and integrated with your technology expense data.

Why it matters
3–8%

Average billing error rate across utility invoices in multi-site organizations

ESG

Enterprise customers increasingly require carbon accountability. Utility data is the foundation of any credible ESG program.

One

Technology and utility expense governed together, not two separate reports that never reconcile.

Who It's For

Built for organizations where spend complexity is real.

Multi-Site Enterprises

50+ locations managing a combination of wireline, mobility, IT, and utility spend across multiple carriers and contracts. The more locations, the more the governance gap compounds.

Finance & IT Leadership

CFOs and VPs of IT who need reliable expense data, contract control, and confidence that what's being paid matches what's been agreed. One number. Trusted by both teams.

Organizations in Transition

Companies preparing for or recovering from acquisitions, mergers, or rapid growth. Clean technology expense data, before, during, or after, so you don't inherit unknown liabilities.

Ready to see what's actually in your environment?

Start with a technology expense assessment. No commitment required.

Talk to Our Team